Help & FAQ
What products can I sell on Enationalelectronics.com?
AC, TV, Refrigerator, Air Cooler, Audio System, Inverter\battery, Chest Freezer, Chimney, Dish Washer, Fan, Gyser, Home Appliances, House Hold Appliances, Induction, Kitchen Appliances, Microwave Oven, Mixer Grinder, Mobile, Printer, Room Heater, Sandwich Maker\toaster, Selfie Stick, Stabilizer, Laptop, Trolly, UPS, Camera, WM, And Keyboards.
How do I know my order has been confirmed?
You will receive an email or SMS confirmation once the order is placed successfully. You can also check the status of the orders in “My Orders” once you have signed in.
How can I track my order?
Once your order is shipped, you will receive a shipment email with the Tracking details in your mailbox. You will have an option 'Track my shipment' from where you can track your order. Alternatively, you can also visit the My Accounts page on the National Electronics website and track your order from the order history.
Can I change the delivery address after I’ve placed my order?
For security reasons, the delivery address and mobile number cannot be changed once the order has been placed. If you have provided an incorrect address or mobile number, we request you to cancel the order and place a new one with all the correct information.
What if the package I received is tampered with or broken?
All our packages come with "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal has been tampered with. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect products, or missing accessories.
What if the product I received is damaged?
If the product you have received is damaged, we request you to call our customer support team immediately for initiating a return for the product. However, please note that any product noticed as "Received in Physically Damaged Condition, Damage upon Delivery" or "Missing Accessories/Items in Box" has to be reported within 24 hours of delivery and without activating the product for it to be eligible for a replacement. Any issues reported after 24 hours or if a product is activated will not be accepted.
Can I buy multiple products in one order?
Yes, just browse and choose the products you want. Add this to the cart and then click on the checkout to continue placing the order.
Can I order multiple units of a single product?
Yes. However, this depends on the maximum quantity eligible for order by one single person.
What are the various modes of payment?
The various modes of payment offered by Reliance digital are:
- Credit cards
- Debit cards
- Equated monthly installments (EMI)
- Debit card EMIs (wherever applicable)
- Cash on delivery
What are different debit and credit cards that can be used?
Primarily for credit cards, we accept Visa, MasterCard, American Express, Diners Club, and RuPay. For debit cards, we accept Visa, MasterCard, and RuPay.
What are your cancellation and return policies?
Cancellations of orders are possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be canceled.
Enationalelectronics.com reserves the right to cancel orders placed on the website, wholly or partially, if products cannot be shipped for quality reasons or non-availability of inventory.